Terms & conditions.

Last updated: 7 November 2026

Please read these terms carefully before you place an order with us. They explain who we are, how we provide our services, what happens if something goes wrong and your right to cancel. If you are a consumer, nothing in these terms affects your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For advice about your rights you can contact Citizens Advice.

[1] ABOUT US AND THESE TERMS

1.1 We are London Law Tutor Ltd, a company registered in England and Wales under company number 08253481, with our registered office at Berkeley Square House, Berkeley Square, London W1J 6BD. Our VAT number is 160291824. In these terms, “LLT”, “we”, “us” and “our” mean London Law Tutor Ltd and any of our trading names and websites: UK Law Tutor - UK Law Tutors Blog - Law Tutors Online - Manchester Law Tutors - Birmingham Law Tutors - Nottingham Law Tutors - Oxford Law Tutors - Cambridge Law Tutors - Hong Kong Law Tutors - Sydney Law Tutors - New York Law Tutors - UK Law Notes - London Tutors - Law Assessment

1.2 You can contact us by email at enquiries@manchesterlawtutor.com, by WhatsApp on +44 7549 525230, or by post at our registered office.

1.3 These terms apply to every contract under which we supply tutoring, courses, consultancy, marking, proofreading, feedback, written materials, digital content or goods. They should be read together with our Privacy Policy, Fair Use Policy and Complaints Policy.

1.4 You are a “consumer” if you are an individual acting for purposes wholly or mainly outside your trade, business, craft or profession. Most students are consumers. If you are buying for a business or organisation, such as a law firm, law school, university or other institution, section 13 also applies to you and some consumer rights in these terms do not.

1.5 If the student is under 18, a parent or guardian must place the order and accept these terms on the student’s behalf.

[2] DEFINITIONS

2.1 “Client” or “you” means the person or organisation that orders from us. Where a parent, guardian or employer orders for a student, “you” includes that person or organisation.

2.2 “Order” means your request for our services, made through our Request Quote form, by email, by WhatsApp or by telephone, together with any instructions you give us.

2.3 “Quote” means the written quote or invoice we send you, which sets out the services, the price and any agreed timescales.

2.4 “Services” means the services described in the Quote, such as tutoring sessions, courses, consultancy, marking, proofreading and feedback, and the preparation of written materials.

2.5 “Materials” means any notes, model answers, plans, feedback, course materials or other written work we supply to you, in any format.

2.6 “Digital Content” means data produced and supplied in digital form, such as downloadable notes, past papers and online course content. “Goods” means physical items, such as printed books.

2.7 A “working day” is any day other than a Saturday, Sunday or bank holiday in England.

[3] HOW THE CONTRACT IS FORMED

3.1 An enquiry or Request Quote form is not a contract. When you contact us, we will send you a Quote. A contract is formed only when we confirm in writing (for example by email or WhatsApp) that we accept your Order, after you have accepted the Quote and, where the Quote requires it, made payment.

3.2 We will confirm the contract and these terms to you in writing.

3.3 The information we give you before you order about our services, our tutors and our prices forms part of the contract. We will not change it unless we both agree in writing.

3.4 Our services depend on the availability of suitably qualified tutors, consultants and writers. If we cannot allocate a suitable person after you have paid, we will tell you promptly and refund in full any payment for services we have not provided. For written materials, if we cannot allocate a suitable writer within 72 hours of receiving your payment (or within 18 hours where your deadline is less than 72 hours), we will refund your payment in full.

[4] PRICES AND PAYMENT

4.1 Our prices are in pounds sterling and include VAT where VAT applies. The price in your Quote is the total price you will pay for the services described, including all mandatory charges. We do not add hidden fees or administration charges.

4.2 We normally ask for payment in full before we begin. Where we agree that you may pay in instalments, you must pay each instalment by its due date.

4.3 If you do not pay an amount when it is due, we will remind you. If it remains unpaid 7 days after our reminder, we may suspend the services until it is paid. We will tell you before we do this.

4.4 You can pay through our online payments page, by card or by PayPal. Card payments are handled securely by our payment providers. We do not store your full card details.

[5] YOUR RIGHT TO CANCEL (THE 14 DAY COOLING OFF PERIOD)

5.1 If you are a consumer and you ordered online, by email, by telephone, by WhatsApp or away from our premises, you have the right to cancel the contract within 14 days without giving any reason. The cancellation period ends 14 days after the day the contract is formed (or, for Goods, 14 days after the day you receive them).

5.2 Services that start during the cooling off period. We will only start your services within the 14 day cancellation period if you expressly ask us to. If you do, and then cancel within the 14 days, you will pay a proportionate amount for the services provided up to the time you tell us you are cancelling (for example, the tutoring hours you have already received), and we will refund the rest. If we have fully performed the services within the 14 days at your express request, and you acknowledged that you would then lose the right to cancel, you will no longer be able to cancel once the services are complete.

5.3 Digital Content. If you ask for immediate access to Digital Content (such as downloadable notes or past papers) and acknowledge that you will lose your right to cancel, your right to cancel ends once the download or access begins.

5.4 Goods. If you cancel a contract for Goods, you must return them to us within 14 days of telling us you are cancelling. You will pay the cost of returning them unless they are faulty or not as described. We may reduce your refund to reflect any loss in value caused by handling the Goods more than was necessary to examine them.

5.5 How to cancel. To cancel, send us a clear statement that you wish to cancel, by email to enquiries@manchesterlawtutor.com, by WhatsApp or by post. You may use the model cancellation form below, but you do not have to. It is enough to send your message before the cancellation period ends.

5.6 Your refund. We will refund you within 14 days of the day you tell us you are cancelling (for Goods, within 14 days of receiving the Goods back or proof that you have returned them, whichever is earlier). We will use the same payment method you used, unless you agree otherwise, and we will not charge you any fee for the refund.

5.7 Model cancellation form. To London Law Tutor Ltd, Berkeley Square House, Berkeley Square, London W1J 6BD, enquiries@manchesterlawtutor.com: I hereby give notice that I cancel my contract for the supply of the following services or goods: [describe]. Ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Signature (only if sent on paper). Date.

[6] SESSIONS, RESCHEDULING AND ENDING TUTORING EARLY

6.1 Our minimum booking for tutoring is normally 10 hours, as stated in your Quote. You do not have to use all of the hours you book.

6.2 If you need to cancel or rearrange a tutoring session, please give us at least 48 hours’ notice. If you give less than 48 hours’ notice or do not attend, the session may be charged in full, because your tutor will have reserved that time for you. We will act reasonably where you could not give notice because of circumstances outside your control, such as illness or an emergency.

6.3 If we or your tutor need to cancel a session, we will offer you another time at no extra cost or, if you prefer, refund that session.

6.4 If you are not happy with your tutor at any stage, you can ask us for a different tutor at no extra cost, or for a refund of your unused hours.

6.5 After the cooling off period, you can end your contract at any time by telling us. We will refund any prepaid hours you have not used, less any sessions charged under clause 6.2. For other services already in progress, such as consultancy or written materials, we will refund the price less a fair amount for the work already carried out, which we will explain to you.

6.6 We will process refunds within 14 days of agreeing the amount with you.

[7] OUR SERVICES AND OUR PROMISES TO YOU

7.1 We will provide our services with reasonable care and skill, within the time agreed (or, if no time is agreed, within a reasonable time) and in line with the information we gave you before you ordered.

7.2 Any Digital Content and Goods we supply will be of satisfactory quality, fit for purpose and as described.

7.3 All Materials we prepare for you are original, are checked for plagiarism and quality by our team, and will not be re-sold, re-published or re-distributed by us.

7.4 Our services are educational support. They are not legal advice and must not be relied upon as such. Exam results, university offers, training contracts and pupillages depend on many factors outside our control, so we cannot guarantee any particular outcome. This does not reduce our duty to provide our services with reasonable care and skill.

7.5 Free amendments. If Materials we deliver do not meet the specification in your Order, please tell us, ideally within 7 working days of delivery, giving precise details of what needs to change. We will amend them free of charge so that they meet your original specification. Changes that go beyond your original Order may be charged, and we will agree any charge with you first. This free amendment service is in addition to, and does not limit, your legal rights.

[8] IF SOMETHING GOES WRONG: YOUR LEGAL RIGHTS

8.1 If you are a consumer, the Consumer Rights Act 2015 gives you the following rights. Nothing in these terms takes them away.

• Services must be provided with reasonable care and skill and in line with what we told you. If they are not, you can ask us to repeat or fix the service, or, if that is not possible or not done within a reasonable time without significant inconvenience to you, you can claim a price reduction, which may be a full refund.
• Digital Content must be of satisfactory quality, fit for purpose and as described. If it is faulty, you are entitled to a repair or replacement, or, if that is not possible, a price reduction or refund. If faulty Digital Content we supply damages your device or other digital content and we did not use reasonable care and skill, we will repair the damage or pay you compensation.
• Goods must be of satisfactory quality, fit for purpose and as described. If they are faulty, you can reject them for a full refund within 30 days of delivery. After that, you can ask for a repair or replacement and, if that does not fix the problem, a price reduction or refund.

8.2 If you think something has gone wrong, please contact us first under our Complaints Policy so that we can put it right as quickly as possible.

[9] ACADEMIC INTEGRITY AND USE OF WRITTEN MATERIALS

9.1 Materials are supplied for reference and learning only, as examples of research, writing, structure and expression to help you produce your own work. You must not submit any Materials, in whole or in part, as your own work to any university, school, college or other educational institution. The only exception is copywriting services ordered for commercial purposes.

9.2 Before ordering, you must check the rules of your university, school or college on the preparation and submission of academic work, and whether you need to acknowledge any help you receive. We do not advise on this question, and it is your decision.

9.3 Skills and Post-16 Education Act 2022. Part 4, Chapter 1 of the Skills and Post-16 Education Act 2022 makes it a criminal offence, in England, for a business to provide, arrange or advertise a service that completes all or part of an assignment for a student at a post-16 institution (including universities, colleges, sixth forms and 16 to 19 academies) where the student is not permitted to complete it with that help. To comply with the Act:

• We do not accept orders for custom written model answers, essays, dissertations, plans, outlines or skeleton answers for assessed work from students enrolled at post-16 institutions in England.
• This does not affect tutoring, marking or feedback, or proofreading and editing that does not complete any part of your assignment for you.
• Orders for written work may still be accepted from students in Scotland, Wales and Northern Ireland, from students outside the UK, and for permitted purposes such as private research that is not connected with an assessment you will submit as your own work.
• When you order written work, you must confirm which of these applies to you. We may ask for documentary evidence to verify this, and we will refuse or stop any order where we reasonably believe the law would be breached.

9.4 We condemn plagiarism in all its forms. We may refuse to start or continue work where we reasonably believe Materials will be used in breach of this section. If we do, we will refund you for any services you have paid for but not received.

[10] COPYRIGHT AND INTELLECTUAL PROPERTY

10.1 Copyright and all other intellectual property rights in the Materials, our course content and our websites belong to us or our licensors.

10.2 When you pay for Materials, we give you a personal, non-transferable licence to use them for your own private study. You must not copy, re-sell, publish, share, upload or distribute them, or allow anyone else to do so, without our written permission.

10.3 You will be responsible for any loss we suffer as a foreseeable result of your breach of this section.

[11] CONFIDENTIALITY AND YOUR PERSONAL DATA

11.1 We treat your use of our services as confidential. We only share your details where this is needed to provide your services (for example, with the tutor allocated to you), with the service providers who help us run our business, or where the law requires it.

11.2 We use your personal data in line with UK data protection law, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. Please see our Privacy Policy for details.

[12] OUR RESPONSIBILITY FOR LOSS OR DAMAGE (CONSUMERS)

12.1 We are responsible to you for foreseeable loss and damage caused by us breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if both of us knew it might happen when the contract was made. We are not responsible for loss or damage that is not foreseeable.

12.2 We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights under the Consumer Rights Act 2015.

12.3 We supply our services to consumers for private and educational use only. We are not responsible to consumers for any loss of profit, loss of business or loss of business opportunity.

[13] BUSINESS CLIENTS

13.1 This section applies if you are buying for a business or organisation, such as a law firm, law school, university or other institution. Sections 5, 8 and 12 do not apply to you.

13.2 The terms implied by sections 12 to 15 of the Sale of Goods Act 1979 apply to any Goods we supply to you, and the term implied by section 13 of the Supply of Goods and Services Act 1982 (reasonable care and skill) applies to our services.

13.3 Subject to clause 13.5, our total liability to you under or in connection with any contract is limited to the price paid for the services under that contract, and we are not liable for any loss of profit, revenue, business or goodwill, or for any indirect or consequential loss.

13.4 Unless agreed otherwise, invoices are payable within 30 days. We may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

13.5 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the term implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, or for any other liability that cannot be limited or excluded by law, including under the Unfair Contract Terms Act 1977.

[14] EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failures caused by events outside our reasonable control. If such an event affects our services, we will tell you as soon as possible and take steps to minimise the effect. If there is likely to be a substantial delay, you may end the contract and we will refund you for any services you have paid for but not received.

[15] OUR RIGHT TO END THE CONTRACT

15.1 We may end the contract by writing to you if you do not pay an amount due within 14 days of our reminder, or if you seriously break these terms, for example by using Materials in breach of section 9 or 10.

15.2 If we end the contract, we will refund any money you have paid for services we have not provided. We may deduct, or ask you to pay, reasonable compensation for the net costs we incur as a result of your breach.

[16] CHANGES TO THESE TERMS

We may update these terms from time to time. Your contract will be governed by the terms in force when we accepted your Order, unless a change is required by law. If you have an ongoing booking and we need to make a significant change, we will tell you in advance and you may end the contract and receive a refund for any services paid for but not yet received.

[17] COMPLAINTS AND DISPUTES

17.1 If you have a complaint, please contact us under our Complaints Policy. We aim to resolve every complaint quickly and fairly.

17.2 If we cannot resolve your complaint, you may refer it, within 12 months of our final response, to London Arbitration Centre Limited, an alternative dispute resolution (ADR) body approved by the Chartered Trading Standards Institute. Its service is free for consumers. We agree to be bound by its decision. Website: www.londonarbitrationcentre.com, telephone: 020 3287 4003, email: adr@londonarbitrationcentre.com, post: LAC Postal Communications, 62 Tunstall Drive, Accrington BB5 5DG.

17.3 You can also get free, impartial advice from the Citizens Advice consumer helpline on 0808 223 1133. Using ADR does not stop you from going to court.

[18] OTHER IMPORTANT TERMS

18.1 If a court decides that any part of these terms is invalid or unenforceable, the rest of the terms will continue to apply.

18.2 This contract is between you and us. No other person has any right to enforce it, except a student for whose benefit a parent, guardian or organisation has placed the Order.

18.3 If we do not enforce a right straight away, we may still enforce it later.

18.4 You may not transfer your rights under this contract without our written consent. We may transfer our rights to another organisation, and we will tell you if this happens. Your rights will not be affected.

[19] GOVERNING LAW AND JURISDICTION

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you are a consumer living outside the UK, you will also benefit from any mandatory consumer protection laws of the country where you live.